The world of Employee Performance Management (EPM) has had a seismic shift in the last twelve months. Many organisations are now being caught napping as their industry or government sector embrace new employee performance methodology as well as...
Read more about Employee Performance Management 2.0...Margret Schmidt is among our speakers at MX 2009, taking place 2-3 March in San Francisco. Her extensive experience heading up design at TiVo has given her a deep understanding of what it takes to deliver a great experience in a high technology...
Read more about Interview with Margret Schmidt...A few weeks ago, I had the opportunity to hear Joshua Gutwill, a researcher at the Exploratorium, speak about Instrumenting Chaos: Understanding the Visitor Experience in a Free-Choice Environment. In the Q&A part of the talk, someone asked if...
Read more about A bench with two seats...Tuesday’s event with Dan Roam was a lot of fun. He joined us at Adaptive Path to speak about his book The Back of the Napkin: Solving Problems and Selling Ideas with Pictures. Dan is a warm, funny speaker with a wealth of stories about using...
Read more about Lessons from the back of the napkin...
Presented here, in abridged form is the list of things to avoid if you want to generate positive and useful results without ruining your relationship with your customer or worse yet, generating a wealth of data with no practical use or way of...
Read more about Seven Deadly Customer-Survey Sins...The survey I ran last week is now closed and here is a summary of the ideas and comments collected. Some are fairly traditional and some are rather novel. Take a look, see what’s interesting and leave a comment on which ones you like or...
Read more about Ideas for Twitter’s Revenue Model...